Shipping policy
Shipping Policy
At Euphoria, we greatly value your trust in our products and services. Our primary objective is to deliver on time, every time, reliably, safely, and with care.
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Order Processing:
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- Orders are processed within 24 hours (excluding Sundays and public holidays).
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In case of any delays or stock issues, our customer service team will contact you directly.
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Shipping (Pakistan):
- Delivery Time: Orders are typically delivered within 3–5 business days in major cities. Remote areas may take an additional 1–2 days.
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Shipping Charges:
- We offer Free shipping on orders worth Rs. 2,999 or above.
- A flat rate of PKR 249 applies to all orders below PKR 2,999.
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Order Tracking:
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Once an order is dispatched, a tracking number will be shared via email and/or SMS to help customers track the delivery status. Moreover, customers can always reach out to us at our given customer support contact number and inquire about the delivery status.
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Once an order is dispatched, a tracking number will be shared via email and/or SMS to help customers track the delivery status. Moreover, customers can always reach out to us at our given customer support contact number and inquire about the delivery status.
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Cash On Delivery:
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All Cash on Delivery (COD) orders will be processed after verification via call.
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All Cash on Delivery (COD) orders will be processed after verification via call.
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Product Quality Disclaimer:
5.1 Color: At Euphoria, we make every effort, as accurately as possible, to display the colors of our products as they appear on the website. However, the actual colors of the product that you see upon receipt may slightly vary. These differences arise from your screen resolution, screen type (mobile vs desktop), and device display settings, etc. We cannot guarantee that your screen’s display of any color will accurately reflect the color of the product as seen when received.
5.2 Hand/Feel: At Euphoria, we take utmost care to package the products in a way to preserve their quality features like hand, feel, and softness during transit. However, during shipping and handling, the product's appearance and hand/feel may get slightly compromised. To ensure that you, as a consumer, experience the best product quality (hand, feel, softness), it is highly recommended to wash the product, as per its wash guidelines appearing on the care label, before use.